bc8 Terms & Conditions

1. Introduction

These Terms and Conditions ("Agreement", "Terms") govern the relationship between bc8 ("the Platform", "we", "our", "us") and any individual ("you", "the Player", "the User") who accesses, registers on, or uses the services available at bc8.cam ("the Website").

The Website provides online casino gaming, sports betting, live dealer table games, lottery-style products, and related entertainment services. All services are operated for the exclusive benefit of eligible adults. By creating an account or using any part of the Website, you enter into a legally binding agreement on the terms set out below.

If you do not agree with any part of this Agreement, you must not register an account or use any service on the Website. Continued use of the Website after any published amendment to these Terms constitutes acceptance of the revised Terms.

2. Definitions

The following terms carry the meanings assigned below wherever they appear in this Agreement.

3. Account Eligibility

Access to the Services is subject to strict eligibility criteria. Registration of an Account constitutes a declaration that all of the following conditions are satisfied:

• You are at least 21 years of age. The Platform enforces a minimum age of 21, consistent with internationally recognised standards for casino and sports-betting activities.
• You are acting on your own behalf and are not registering an Account for any third party.
• You hold only one (1) Account on the Platform. Multiple accounts per individual are prohibited.
• You are not on any self-exclusion list maintained by the Platform or any third-party responsible gambling scheme.
• You have not previously had an Account terminated by the Platform for breach of these Terms.
• The funds you intend to deposit are sourced legitimately and are not proceeds of unlawful activity.
• You have reviewed and accepted the Platform's Privacy Policy and Responsible Gambling policy, each of which form part of this Agreement by reference.

4. Account Registration & Security

4.1 Registration Process

To create an Account, you must provide accurate, current, and complete information as requested in the registration form, including a valid email address, a unique username, a password, and a mobile phone number. You are responsible for ensuring this information remains current. The Platform is not liable for losses arising from outdated contact details provided by the Player.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any other person or permit third parties to access your Account. Any activity conducted through your Account while your credentials are active is your sole responsibility, regardless of whether such activity was authorised by you.

4.3 Suspected Unauthorised Access

If you suspect that your Account has been accessed without authorisation, you must notify the Platform's customer support team immediately via live chat or email. The Platform may temporarily restrict Account access during any security investigation.

4.4 Single Account Policy

Each individual may hold only one (1) active Account. Duplicate accounts will be closed and any balances accumulated in excess of the original Account may be forfeited. The Platform uses automated detection systems to identify duplicate registration attempts.

5. Deposits & Payments

5.1 Accepted Payment Methods

The Platform currently supports the following payment methods for Malaysian players. Available methods may change without prior notice, and the latest information is always displayed in the Account cashier:

• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• DuitNow Transfer
• FPX — Maybank, CIMB, Public Bank, Hong Leong Bank, and participating institutions
• USDT TRC20 (cryptocurrency)

5.2 Minimum Deposit and Processing

The standard minimum deposit is RM 50 for fiat methods. Cryptocurrency minimums are subject to the equivalent amount stated in the cashier at the time of transaction. The Platform does not charge its own deposit fees; however, third-party transaction fees imposed by your bank, e-wallet provider, or network may apply and are your responsibility.

5.3 Currency

Malaysian player accounts are denominated in MYR by default. Deposits in other currencies will be converted at the rate applied by the Platform's payment processor at the time of the transaction. The Platform is not responsible for exchange rate fluctuations or conversion fees imposed by third-party processors.

5.4 Deposit Restrictions

Deposits made using methods not registered to the Account holder may be refused and returned. The Platform reserves the right to request supporting documentation for any deposit before crediting funds to an Account.

6. Withdrawals

6.1 Eligibility to Withdraw

Players must complete KYC verification before any withdrawal can be processed. Withdrawal requests submitted from unverified accounts will be held until verification is satisfactorily completed. KYC verification is a one-time requirement; once approved, subsequent withdrawals proceed under normal processing timelines.

6.2 Processing Times

The Platform targets the following indicative processing windows for approved withdrawals. These are estimates and may be affected by banking schedules, public holidays, fraud review queues, and verification status:

• E-wallets (Touch 'n Go, Boost, GrabPay): typically 1–3 hours after approval
• DuitNow and FPX bank transfer: typically 2–6 hours after approval; subject to bank operating hours
• USDT TRC20: typically 15–45 minutes after blockchain confirmation

6.3 Withdrawal Method Matching

The Platform applies a same-method withdrawal policy where technically feasible. Funds deposited via a particular method must be withdrawn using the same method, up to the total amount deposited by that method. Any remaining balance may be withdrawn via a method approved by the Platform's finance team on request.

6.4 Withdrawal Refusal

The Platform may refuse or delay a withdrawal where fraud is suspected, identity verification is incomplete, an active bonus has unmet wagering requirements, the Account is under investigation, or any regulatory or compliance obligation requires it. The Platform will communicate the reason for any refusal and indicate the steps required to resolve the matter.

7. Bonuses & Promotions

7.1 General Bonus Conditions

All bonuses and promotional offers are subject to these general conditions and any specific terms published alongside each promotion. In the event of a conflict, the promotion-specific terms take precedence in relation to that specific promotion only.

7.2 Wagering Requirements

Bonus Funds are not withdrawable until the applicable rollover requirement is met. Rollover is calculated as a multiple of the bonus amount (or, in certain promotions, the bonus amount plus the qualifying deposit). Each promotion page clearly states the applicable rollover multiplier before a player opts in.

7.3 Game Contribution Rates

Not all games contribute equally to wagering requirements. Slots typically contribute at a higher rate than live casino table games, which in turn contribute more than certain other product categories. The exact contribution rate per product is detailed on the relevant promotion page.

7.4 Bonus Abuse

The Platform monitors wagering patterns to detect bonus abuse, including low-risk hedging across outcomes, systematically exploiting offer mechanics, and collusion between multiple accounts. Where abuse is detected, the Platform may void Bonus Funds, reverse winnings generated from Bonus Funds, and suspend or terminate the Account.

7.5 Expiry

Unclaimed or unused Bonus Funds expire on the date stated in the promotion terms. Expired Bonus Funds are removed from the Account Balance automatically and are not subject to appeal.

8. Betting & Gaming Rules

8.1 Bet Placement

Bets and wagers are only accepted when the Account has sufficient Real Money Funds or eligible Bonus Funds to cover the stake. Bets placed during periods of connectivity interruption or technical error may be voided if the Platform cannot confirm the bet was received under normal operating conditions.

8.2 Minimum and Maximum Stakes

Each game, market, and betting product has individual minimum and maximum stake limits. These limits are displayed within the game or market interface and may be subject to change. VIP tier holders may be eligible for elevated stake limits as communicated through the VIP programme terms.

8.3 Settlement of Bets

Sports bets are settled according to official results as confirmed by the relevant governing body or results provider. Live-betting markets are settled after the event concludes and the result is verified. The Platform's decision on any settlement dispute is final following internal review.

8.4 Obvious Errors

The Platform reserves the right to void any bet placed at odds or terms that were the result of an obvious technical error, pricing error, or data feed fault. In such cases, the original stake is returned to the Account. The Platform will not honour winnings derived from manifestly incorrect pricing.

8.5 Responsible Use of Live Betting

In-play and live betting markets move rapidly. The Platform encourages players following Liga Super Malaysia, EPL, and other live events to set pre-session stake limits and to be aware that live odds reflect real-time event developments.

9. Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Operating or accessing more than one Account, including under different identities.
• Using software, scripts, bots, artificial intelligence tools, or other automated systems to interact with the Website or its games without express written authorisation.
• Engaging in match-fixing, collusion, or any other practice intended to manipulate the outcome of a game or bet.
• Exploiting software bugs, glitches, or system vulnerabilities. Any suspected vulnerability must be reported to the Platform and must not be exploited for personal gain.
• Depositing or attempting to deposit funds derived from criminal activity or money laundering.
• Charging back a payment to a card or payment provider after funds have been credited and wagered on the Platform.
• Allowing a third party to access, operate, or place wagers using your Account.

10. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, game interfaces, software, databases, and structural design, is the intellectual property of bc8 or its licenced content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal entertainment purposes only. You may not copy, reproduce, modify, distribute, transmit, republish, display, or create derivative works from any part of the Website without prior written consent from the Platform or the relevant rights holder.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the Platform's aggregate liability to any Player for direct losses arising from use of the Services shall not exceed the total amount deposited by that Player in the 30 days preceding the event giving rise to the claim.

The Platform shall not be liable for:

• Loss of profits, data, opportunity, or goodwill, howsoever arising.
• Interruptions to service caused by scheduled maintenance, third-party provider failures, force majeure events, or internet connectivity issues beyond the Platform's reasonable control.
• Losses arising from a Player sharing their Account credentials with a third party.
• Adverse consequences resulting from a Player's failure to read and comply with these Terms.

Nothing in this section limits the Platform's liability for fraud, wilful misconduct, or any statutory right that cannot be excluded under applicable law.

12. Responsible Gambling

bc8 is committed to providing gaming entertainment in a responsible environment. The Services are intended solely for adults aged 21 and above who engage with them as a form of entertainment, not as a source of income or financial solution.

The Platform offers the following responsible gambling tools, accessible from the Account settings panel:

• Deposit Limits: Daily, weekly, and monthly deposit caps that prevent Accounts from exceeding a self-defined funding threshold.
• Session Reminders: Configurable notifications that alert the Player after a defined period of active play.
• Self-Exclusion: Temporary or extended exclusion from Platform access. Exclusion periods cannot be shortened once applied.
• Loss Limits: Maximum loss thresholds per defined time period.

For further information on responsible gambling, including self-help resources and support contacts, please visit the bc8 Responsible Gambling page.

13. Account Closure & Suspension

13.1 Closure by the Player

Players may request Account closure at any time by contacting the Platform's customer support team. All Real Money Funds remaining in the Account at the time of a voluntary closure request will be processed for withdrawal to the Player's most recently used verified payment method, subject to standard KYC requirements being met.

13.2 Suspension by the Platform

The Platform may suspend or terminate an Account with immediate effect where:

• There is a reasonable suspicion of fraudulent or prohibited activity.
• The Player has breached any provision of these Terms.
• A regulatory, legal, or compliance obligation requires it.
• KYC documentation submitted has been identified as false or forged.

13.3 Effect of Termination

Upon termination for breach, any Bonus Funds and associated winnings derived from Bonus Funds may be forfeited. Real Money Funds may be withheld pending investigation and returned upon resolution if no breach is confirmed. The Platform will communicate the outcome of any investigation to the Player via their registered email address.

14. Amendments to These Terms

The Platform reserves the right to amend these Terms at any time. Amendments will be published on this page with an updated Effective Date. Where changes are material, the Platform will make reasonable efforts to notify registered Players via email or an in-platform notification.

Continued use of the Website after the published Effective Date of any amendment constitutes acceptance of the revised Terms. If you do not accept an amendment, you must cease using the Services and request Account closure before the amendment takes effect.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Platform is licensed to operate. Malaysian users acknowledge that no Malaysian government authority licenses or regulates offshore online gaming platforms; compliance with local law remains the personal responsibility of each user.

Any dispute arising out of or in connection with these Terms that cannot be resolved through the Platform's internal complaints procedure shall be referred to arbitration or a competent court in the Platform's licensing jurisdiction. The Platform will endeavour to resolve all complaints informally within 14 working days of a written complaint being submitted.

16. Contact Information

For questions, disputes, responsible gambling requests, KYC queries, or any other matter relating to your Account or these Terms, the Platform may be contacted through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week from within the Website. Average first response time is 3–5 minutes.
• Email (plain text, not a link): [email protected]

Correspondence relating to formal complaints, legal notices, or data protection matters should be submitted in writing by email, marked clearly with the subject matter. The Platform will acknowledge receipt within two (2) business days.